EHI certified online shop


Revocation right for consumers

(A ‘consumer’ is any natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities.)

Instructions for revocation

Revocation right

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day of the conclusion of the contract. To exercise the right to cancel, you must inform us [INSERT: your name, geographical address and, where available, your telephone number, fax number, and e-mail address] of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or email).

You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired. Effects of cancellation If you cancel this contract, we will reimburse to you, all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

In order to exercise your revocation right, you must inform us (It-nerd24 GmbH, Hafenweg 22, 48155 Münster, telephone number: 0808 1890184, e-mail address: of your decision to revoke this contract by means of a clear declaration (e.g. a letter sent via post, fax or email). You can use the enclosed specimen revocation form for this, which however is not mandatory.

Consequences of the revocation

You can withdraw from the contract if there are any problems regarding the product. During the withdrawal, we will send back all the payments that we have received from you, including the shipping costs(with the exception of additional costs, which arise from the fact that you have selected a form of delivery other than the standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received the notification about the withdrawal of this contract. We use the same means of payment, which you had originally used during the transaction unless agreed otherwise with you, you will not be charged any fees for this repayment.

We will do the reimbursement using the same means of payment that were used during the original transaction unless agreed otherwise with you. In all cases, you will not be charged for this. 

We may defer the refund until we have received the goods or until you have provided proof of shipment of the goods, the date retained being that of the first of these facts. Your responsibility is engaged only with regard to the depreciation of the good resulting from a usage other than that necessary to establish the nature, the characteristics and the good functioning of this good.

Criteria for expiry

The revocation right expires in case of a contract about the delivery of digital contents not available on a physical data carrier if the businessman has started with the execution of the contract after the consumer

1. has explicitly approved that the businessman starts with the execution of the contract before expiry of the revocation right and
2. confirms that he is aware that he shall lose his revocation right once the contract execution is started with his approval.

Cancellation form

Cancellation form
The fields marked with * are required.

I have read the data protection information.

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