EHI certified online shop


Questions & Answers

Which payment methods are available?

In your safety comes first. You can easily pay by prepayment, credit card and invoice. Your information is always encrypted.

How do I reach the support center?

You will find answers to the most common and most frequently asked questions by customers on our FAQ page.

If this information is not enough for you, we are happy to help you any time during the following office hours and are available to help and advise you.

Office hours

Monday - Friday: 10:00 to 17:00 pm


DE → 0800 000 81 24
AU → 0800 070 177
CH → 0800 002 319
UK → 0808 1890184


DE →
AU →
CH →
UK →

How does the purchase work?

If you find an item that you would like to buy while browsing the catalog on the pages, you will find an eye-catching button in the results as well as on the article detail page, with which you can add the respective article to your shopping cart by clicking.

You can always see the current status of your shopping cart in the upper header of the page. You can shop directly from here, view your shopping cart content or go directly to the cashier. Changes to the number or deletions can be made at any time before payment.

If you are not yet logged in on our site, you can directly create a customer account with us with your first order. Of course, you also have the opportunity to place your order as a guest. Enter all the necessary information in our one-step checkout and then complete your order. After receiving the data we will process your order on the same day.

Is it necessary to register for an order?

Registration is not mandatory if you want to place an order.

You can also do your shopping as a guest. The stored data will be deleted after the transaction and shipment from our database.

However, we recommend that you log in to our pages, which gives you the advantage of managing and viewing your orders, making cancellations and changes, and saving your data for the next time you make a purchase.

How long does it take between order and shipping?

Orders are processed maximum in 30 seconds.

How can I change the language of my keyboard?

The language of your keyboard is in German by default. You can change the language of your keyboard in the

Change Control Panel → Regional Language Options → Keyboards and Languages → Add.

Are there advantages for business customers?

Are you a business customer, reseller or an IT service provider?

We have separate special secure discounts all year round for you: secure payment by credit card or bank transfer special prices from a purchase over 400 €. A personal customer advisor who takes care of your inquiries and your commercial and technical inquiries.

We offer you all the necessary instructions for successfully installing and activating your software. With OEM licenses, you can benefit from very competitive prices that allow you to increase your profit margin in the event of a sale. For IT service providers special discounts apply even for small purchase quantities. The invoicing of your orders is without VAT and can be used Europe-wide.

Why should I buy software at it-nerd24?

Buying software at It-nerd24 works fast, smoothly and is cost-effective. Also, we make sure that our software is exclusively for the EU.

Is the use of the software offered here legal?

Software purchased on it-nerd24 is fully legal. Whether the latest operating system, program, game or the latest educational software.

How much are the shipping costs?

Since only license keys are sent and the software is downloaded, there are no shipping costs.

Questions about the user account How can I register?

Click on "My Account" in the top right corner.

Here you can log in with your e-mail address and your password.

Where can I change my customer data?

If you are logged in, click on "My Account" in the top right corner and a new page will open, giving you all the options. If you want to look at your last order, simply click on "My Account" in the top right corner and then on "My Account". My Orders".

Questions about the products What is a full version?

A full version is the version of the software that can be used completely and without a time limit.

What does the term OEM mean?

Original Equipment Manufacturer - a product is produced in its factories, but not brought to retail by the manufacturer. Therefore, the seller must provide support instead of the manufacturer.

What do Retail and Bulk stand for?

"Retail" in the PC field means that something is intended for sale to end-users. "Bulk" means a product that does not include manuals, drivers, and other accessories.

What is a recovery version?

So-called recovery disks are usually rescued media to restore a system. These usually work only with the computer that delivered them to you, though there are exceptions.

Technical questions

Where are the drivers of the individual manufacturers for Windows 7/8 / 8.1?

To ensure compatibility, Windows already has many drivers for most mainboards, graphics and sound cards as well as input and output devices. For special hardware, you will always find the respective drivers on the website of the respective manufacturer.


How does it look with the proof of age for games over 18 years?

You must confirm when buying that you are of legal age.

How can I prove I'm a student when I buy (products like Office Home and Student 2013)? No proof is required. This must be provided only with EDU (= Education) versions. These versions are not maintained by us.

Exchange, reclamation, revocation

What do I do if I want to withdraw from the purchase?

Please download our cancellation form: Download Cancellation form (CLICK) and then send it back to

Problems with the order

The download does not start or stop.

Please check your firewall or anti-virus software settings and see whether your computer has a working internet connection. After checking the above points please start the download again. It also helps to change the browser.

Problems with the license key My key is not working!

If a license key does not work immediately when you activate online, you still have the option of activation by phone.

Please click on "back" in the installation window and select "activate by phone".

If you need further help, please contact us by e-mail: or by phone: 0808 1890184 so that we can provide you with replacements.

Support Questions

How does it-nerd24 Live Chat work?

As soon as you are on, a small window will appear at the bottom right after a few seconds. This is the it-nerd24 live chat. Here you have the opportunity to ask a trained employee your questions. Our employees are happy to help!

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