EHI certified online shop

Payment and Shipment

Payment and Shipping


The following conditions apply:


Shipping policy


Delivery of download products:


Download products (digital content that is not delivered on a physical medium) will not be shipped.

Download products will be sent to you as a file by e-mail within 24 hours after the formation of the contract (with agreed advance payment after the time of your payment order).

Download products can be downloaded via the link sent by email. The process of sending this e-mail with access data for the execution of the download takes place within 24 hours after the conclusion of the contract (with agreed prepayment after the time of your payment instruction). 



Accepted payment options



-  Payment by credit card

-  Payment by invoice

-  Prepayment



More details about the payment


The invoice amount is to be paid in the case of payment on account within 14 days.


When paying in advance, you will receive our bank account after the order. Your goods will be reserved for you for 14 days. Please take into account the usual bank processing times.

When paying by SEPA Core Direct Debit or by SEPA B2B Direct Debit, you authorize us to collect the invoice amount from the specified account by issuing a corresponding SEPA mandate. You will receive a pre-notification at least 5 days before the date of the direct debit. Please note that you are required to provide a sufficient amount for the account on the announced date.


When paying by credit card, your credit card account will be charged upon the conclusion of the contract.


If you have any questions you will find our contact details in the imprint.

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